Delivery & Shipping Policy
1. Delivery Area
Top Brands Online currently delivers to addresses within the Republic of South Africa.
We do not currently offer international or SADC delivery.
2. Delivery Providers
Orders may be delivered using independent courier and logistics providers.
Products may also be dispatched directly from a supplier, distributor or fulfilment warehouse.
3. Delivery Estimates
Estimated delivery times are provided as guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by:
- Stock availability;
- Supplier processing;
- Courier capacity;
- Public holidays;
- Weather;
- Remote-area delivery;
- Incorrect addresses;
- Operational disruptions; and
- Events beyond our reasonable control.
4. Dropship Orders
Some products may be shipped directly from a distributor or supplier.
Customers may therefore receive parcels bearing the name or branding of a fulfilment or distribution partner.
This does not change the customer’s relationship with Top Brands Online.
5. Multiple Shipments
An order containing products sourced from different locations may be delivered in multiple shipments.
Customers may receive separate tracking numbers.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Top Brands Online is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
7. Failed Delivery
If delivery fails because:
- Nobody is available;
- The address is incorrect;
- Access is unavailable;
- Delivery is refused; or
- The courier cannot safely complete delivery,
additional delivery arrangements or charges may apply where legally permissible.
8. Damaged Parcels
Customers should inspect parcels upon delivery where reasonably possible.
Where external damage is visible, customers should photograph the parcel before opening it.
If the product is damaged, contact:
as soon as reasonably possible.
9. Missing Products
If an order appears incomplete, contact us with:
- Order number;
- Tracking number;
- Product missing; and
- Photographs of the received packaging where possible.
10. Courier Delays
Courier delivery times are estimates.
Top Brands Online will reasonably assist customers with courier investigations but cannot guarantee the delivery time of an independent courier.
11. Risk and Consumer Rights
Nothing in this policy limits statutory consumer rights concerning delivery, ownership, risk or defective goods.
12. Delivery Charges
Applicable delivery charges will be disclosed during checkout.
Any promotional free-delivery offer will be subject to the terms displayed for that promotion.
13. Contact
Top Brands Online
Apex41 (PTY) LTD
Email: info@topbrandsonline.co.za